Customer Service Representatives - Hazard, Kentucky

Clearance Level
Not Applicable
Category
SCA
Locations
Not Applicable, Kentucky
Hazard, Kentucky

REQ#: RQ38310

Requisition Type: Pipeline

GDIT is searching for Customer Service Representatives for the United States Citizenship and Immigration Services Customer Engagement Center (USCIS CEC).

Are you looking for a new career with great benefits, including the opportunity to work from the comfort of your home?   You will be able to work in-office or at home, once you are fully trained.

Apply Today! One of our recruiters will contact you directly to provide additional information and schedule a time for you to meet with our team.

QUALIFICATIONS:

• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

• Places outbound customer service or customer satisfaction calls, as required by client.

• Completes call guides; gathers and verifies required information.

• Attends telephone skills and program information training sessions; adheres to established levels of service.

• Adheres to established customer service and documentation standards within required time frames.

• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

• Performs clerical or administrative duties as assigned.

Basic Qualifications

• High school diploma or G.E.D.

• Zero or more years of customer service or other telephone experience

• Experience working with fax machines, computer software, and telephone technology

Other Qualifications

• Previous call center background highly preferred

• US Citizenship is required, as stated in the federal contract - Must be able to obtain and maintain a government security clearance.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.