Service Desk Technician

Clearance Level
Help Desk
Doral, Florida
Onsite Workplace
REQ#: RQ132438
Requisition Type: Regular
Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Service Desk Technician

Doral, FL

ARMA Global Corporation (ARMA) was built to support the most complex programs within Special Operations Forces (SOF). ARMA Global is now a wholly owned subsidiary of GD, and the ARMA and GD combination delivers the best of both worlds; ARMA’s SOF focus, agility, and proven SOF performance united with GD’s diverse and extensive background in delivering world-class services in designing and building everything from nuclear submarines to advanced C4 systems. General Dynamics (GD) is a worldwide powerhouse offering a broad portfolio of products and services in aerospace, combat vehicles, weapons systems, shipbuilding, and information technology.

We are working to deliver and operationalize information technology (IT) services for all USSOUTHCOM combatant command constructed networks. These constructed networks span the USSOUTHCOM Area of Responsibility (AOR). Work performed under this Task Order directly provides USSOUTHCOM a defensible, secure, modern, and efficient IT infrastructure across all combatant command constructed networks.

We have an opportunity for a Tier 1 Service Desk Technician to work in support of SOUTHCOM Cyber Information Technology Enterprise Services (SCITES).

The Service Desk Technician responsibilities include, but are not limited to:

  • Installs, modifies, and repairs computer hardware and software using remote access tools.
  • Provides end-user software and hardware troubleshooting.
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
  • Assists in the administration of e-mail, Microsoft office, etc.
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
  • Maintains current knowledge of relevant technology as assigned.


  • AA degree (or equivalent combination of experience, training and education).
  • 1+ years of experience.


  • IAT Level II Compliant Certification. (i.e. Security+, SSCP etc)
  • MD-100 Certification.



Travel Required: Less than 10%
About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.