Sr. Cloud Service Level Manager

Clearance Level
Not Applicable, Virginia

REQ#: RQ71906

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

General Dynamics Information Technology (GDIT) is seeking a Service Level Manager (SLM) with Cloud experience.

The key position will support GDIT’s established managed service offering in a multi-cloud environment.    GDIT will deliver a MSP solution which will optimize and ensure continued performance excellence during the cloud migration and continued cloud operation of critical client business systems. 

GDIT is seeking an SLM that has experience with cloud computing and is able to achieve continuous improvement in service delivery.  This effort will culminate in an abstracted, highly transportable environment delivered to the Government, to be instantiated “virtually” on the Government’s network infrastructure.  To ensure defined service levels are maintained, the cloud landscape will need to be proactively managed and the SLM will need to have regular meetings with the customers to provide updates on the Service Level achievements and obtain input into demand management requirements and Continual Service Improvements.

For this effort, GDIT will use cloud based concepts to migrate and support the Government’s critical business applications by using customer-centric and ITIL-aligned service delivery models.   The application of these concepts will result in a framework for integrating commercial off-the-shelf, non-proprietary technologies to avoid “vendor-lock”.  Seeking a SLM that can provide unique integration, configuration and delivery of technologies to create value-added capabilities. 

Required Skills

  • Experience in cloud platforms and technologies
  • Experience with multi cloud environments and data integration for service level reporting
  • Experience with ServiceNow
  • Experience with cloud Service Catalogues including current services and services in transition.
  • Experience managing the Service Level Management Process
  • Experience with monitoring and measuring the achievements of the IT organization in comparison with the SLAs
  • Experience with SLAs & KPI/Metrics
  • Experience with large complex programs providing ITIL service delivery management

Desired Skills

  • Experience working in Agile teams
  • Active DOD Secret Clearance
  • Certifications with cloud technologies such as AWS, Azure

Education and Experience

  • ITIL Expert certification
  • 8+ years of experience


  • Secret (preferred)


  • May be required to attend planning events or to work from a secured location

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.