General Dynamics Information Technology (GDIT) has an immediate opportunity for a Salesforce Trusted Advisor in Washington, DC.
Description: As a Salesforce Trusted Advisor, you will be part of a team responsible for a modernization effort to streamline operational processes in order to support the program’s mission. The Salesforce Trusted Advisor provides support in the following areas: requirements gathering, configuration, testing, training, and post deployment support. As a Salesforce Trusted Advisor, you will work alongside stakeholders and provide them with valuable solution on a business problem and alongside work with development team to support the prototype, test, and deploy the solution.
Key roles and responsibilities include, but not limited to:
Work with stakeholders to gather, understand, define, and prioritize business requirements
Help prototype and validate user stories and to-be process flows to support the design and development phase
Work collaboratively with team members and third-party developers to design a solution that will meet business requirements and fulfill user stories
Complete the configuration for user stories within Salesforce if needed
Collaborate with third-party developers to help build, test, and verify that solutions will meet the business requirements
Facilitate key meetings with third-party developers and stakeholders including requirement sessions, system demos, and user acceptance testing
Assist with system documentation and provide end user training
Maintain current knowledge of relevant technologies as assigned
Participate in special projects as required
10+ years of related experience
4+ years of experience using Salesforce to develop client or business solutions
Salesforce Admin Certification is necessary
Experience with the Systems Development Lifecycle (SDLC) in a government agency
Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
Proven ability leveraging analytical and problem-solving skills in a fast paced environment
Detail-oriented individual with the ability to quickly ramp up on business needs, and technologies
Strong presentation, communication (written and verbal) skills, and interpersonal skills
Ability to juggle and prioritize multiple tasks within a collaborative team environment
Demonstrates flexibility and willingness to do what it takes to get the job done
Knowledge of Customer Contact Center and Salesforce integration with telephony, ACD etc.
Experience in building case management systems and reporting/data analytics products a plus
Contact center experience is a plus
One or more Salesforce certifications preferred: System Administrator, Development lifecycle & deployment designer, Data Architecture & Management Designer, Sharing and Visibility Designer
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.