Enterprise Infrastructure Service Delivery Manager

Clearance Level
None
Category
Solutions Architect
Location
Falls Church, Virginia

REQ#: RQ110674

Travel Required: Less than 10%
Requisition Type: Regular

GDIT is seeking an Enterprise Infrastructure Service Delivery Program Manager to support our customers in the Washington DC metro area.

This position manages the Enterprise Operations and is responsible for the day-to-day management and accountability of the infrastructure, to include, Network Engineering, Network Operations Center, Servers and Storage, and Disaster Recovery.

Tasks and responsibilities include:

  • Responsible for the day-to-day middle management and accountability of the infrastructure, to include, Network Engineering, Network Operations Center, Servers and Storage, and Disaster Recovery. 

  • Responsible for ensuring SLAs are achieved, analyzed and reported

  • Responsible for determining and acquiring resources to perform the related scope of work within the respective area

  • Ability to directly interface with customer management counterparts to provide status updates, address issues and provide support for escalation if needed

  • Assist with defining program governance requirements and subsequently review performance objectives to determine if they have been designed and established to comply with established standards.

  • Provide reports and metrics to GDIT and customer management for compliance and performance

  • Manage and respond to data calls and other IT service requests

  • Ability to analyze and assess problem situations to support the planning, design and implementation of suitable solutions

  • Serve as a liaison between multiple internal and customer divisions

  • Formulate standard operational procedures for inter-divisional communications, recommending improvements as necessary

  • Conduct technical policy and contract reviews as requested and advise the Senior Management accordingly

  • Provide recommendations to Senior Management.

To qualify, you must meet these basic qualifications: 

  • Must be able to obtain a public trust clearance

  • At least 8 years of related management experience with an emphasis on Data Centers, Servers, Storage and Network programs and/or projects, including mission critical programs, IT systems implementation and solution development. 

  • At least 5 years of proven experience managing a program delivering Enterprise Infrastructure Support Services across multiple locations.

  • Bachelor's degree in computer science or related field preferred

  • In depth knowledge of Program governances and contract deliverable maintenance.

  • Knowledge of change control and change management process, project management, and Business Management Policy

  • Experience conducting analysis and providing recommendations on new or existing business process capabilities

  • Experience with the Federal government

  • Good communication and presentation skills at all organization levels

It would be great if you also had:

  • ITIL certification

  • PMP certification is highly preferred

Other qualifications include:

  • Excellent communication skills.

  • Strong analytical and problem solving skills to troubleshoot and resolve issues relevant to business operations.

  • Ability to balance and prioritize work

  • Self-starter


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.