Architects Service Now based solutions to address customer priorities.. Identify Service Now Applications based on business and technical criteria, analyzes alternatives based on trade space, and implements designs. Research current and emerging technologies and process methodologies and proposing changes and tailoring where needed, including integration with other products.
Assess the Service Now system and business process architectures currently in place and works with staff to recommend improvements.
Serves as the Service Now technical SME to both internal and external customers and ensures
technical architecture teams deliver efficient and effective system solutions to support business goals and objectives, leveraging the SAFe Methodology
Develop, enhance and maintain established service design procedure and process by applying process frameworks and methodologies.
Prepare and present test plan, technical presentations, and analyst briefings.
Provide updates to stakeholders on project cost, schedule, and quality in comparison to stakeholder objectives.
Provides expert guidance and leadership to less-experienced colleagues.
May serve as a task or project leader. (Not a people manager)
Recognized as an industry leader in a specific technology.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 20+ years of experience
Service Now Certified System Administrator
Certified in SAFe Agile
ITIL Expert certification
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.