IT Support Technician

Clearance Level
Secret
Category
Hardware Engineering
Location
Key West, Florida

REQ#: RQ138606

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

Computer (Software and Hardware) Support Technician

US Security Clearance required

Based in Key West, FL (On Site role)

  • Works under direction of Senior Advisor to report progress and challenges encountered during install/test/upgrade/build hardware solutions that can be used to build and maintain Senior Advisor's Project Schedule.
  • Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software
  • Designs, develops, implement, and analyze hardware for products.
  • Develop test strategies to test hardware mechanisms
  • Develops the strategy and devices to facilitate performance and stress testing for hardware components
  • Troubleshoots complex challenges related to the engineering of hardware products
  • Compiles input and test steps in Engineering Installation Plans (EIP) and Standard Operating Procedures (SOP) to validate and ready crucial documentation designed to back and support hardware solution
  • Draft specifications and documentation for hardware components and computer systems
  • Lead process improvement for hardware engineering processes
  • Participate in special hardware engineering projects
  • Communicate and report daily status on all tasks, for all engineers and associates, to the Senior Advisor
  • Perform other job-related duties as assigned
  • May coach and provide guidance to less-experienced professionals
  • May serve as a team or task lead
MINIMUM EDUCATION AND EXPERIENCE:
  • BA/BS or equivalent combination of training, education and experience.
  • 5+ years of experience in an IT support related role.

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About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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