Help Desk Support Analyst

Clearance Level
Help Desk
Arlington, Virginia

REQ#: RQ79787

Travel Required: Less than 10%
Requisition Type: Regular

GDIT is seeking talented and motivated information technology (IT) professionals to support the Army National Guards (ARNGs) National Capital Region Director of Information Management (NCR DOIM).  The NCR DOIM is responsible for the operation, maintenance, modernization, expansion, and further evolution of the IT services and infrastructure that support over 3,000 end users at the ARNG headquarters in Arlington, VA as well as other locations in the National Capital Region (NCR).  This includes supporting the ARNG NCR Campus Area Network (CAN), Local Area Network (LAN), server and storage infrastructure, end user devices to include virtual desktop infrastructure, and audio/visual equipment.  Major support requirements include network administration, service desk, network and IT engineering, audio and video services to include telephony, telecommunications management, asset management, equipment maintenance and disposition, cybersecurity, and Continuity of Operations (COOP).


The NCR DOIM uses ITIL best practices as a framework for a mature IT Service Management model.

As member of a team and in direct support of the Army National Guard (ARNG) National Capital Region (NCR) Director of Information Management (DOIM), this service desk position provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Troubleshoots end user incidents with DoD Windows 10 Secure Host Baseline (SHB) machines. Answers end user calls and emails for desktop support. Thoroughly documents issues in the Remedy ticketing system and provides follow-up communication and ticket close out to customer. Requires excellent customer support skills. SWING SHIFT position that covers 1430-2300 hours, Sunday through Thursday. Requires SECRET clearance and DoD 8570 IAT Level II certification, such as CompTIA Security + (Continuing Education (CE) option required).  DESIRED QUALIFICATIONS: AA/AS, 5+ years experience

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.