Helpdesk Technician- Tier 1

Clearance Level
Help Desk
Washington, District of Columbia

REQ#: RQ99431

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We are seeking a Helpdesk Technician - Tier 1 to support work on our federal client, the Commodity Futures Trading Commissions (CFTC) infrastructure operations, maintenance, and support services.

Roles and Responsibilities:

This person will provide technical assistance to computer system users by answering questions and resolving computer problems concerning computer hardware and software including printing, office tools, email and Windows OS. Perform computer related troubleshooting and maintenance including virus removal/password resets/COTS and 3rd party software installs. Provide friendly and helpful customer service as a first point of contact. Provide software and hardware technical support to end-users. Provide phone support to desktop and laptop customers in house and remotely. Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers, and fax machines. Assist the client in resolving laptop computer-related and networking issues. Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance. Maintain working knowledge of products and/or services. Prepare reports and correspondence as needed. Enter and track within the trouble ticketing system. Work performed must completed using approved CFTC standard operating procedures and processes. Recommend improved procedures for responsibilities. Inform and educate clients by explaining procedures; answering questions; providing information.

Skills Required: High School Diploma/GED and three years of experience in IT. Demonstrate good social skills in a professional environment. Work in a team environment. Excellent verbal communications. Customer focus and service-oriented. Attention to detail and ability to multi-task.

Desired certifications:




  • Full-flex work week
  • 401K with company match
  • Customizable health benefits packages
  • Collaborative teams of highly motivated critical thinkers and innovators
  • Internal mobility team dedicated to helping you own your career
  • Rewards program for high-performing employees


Opportunity Owned

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This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.