Core Hours 9-3: The AA II works under broad supervision; and also guides, coaches and mentors new, less experienced contractor administrators. Performs prescreening duties to include detecting obvious errors or omissions in information and follows-up from defined checklists. Augments/supports other areas of customer's team in response to surges and other personnel shortages as necessary. Prints, distributes, and uploads documentation to facilitate adjudicative process. Provides accurate and timely responses to customer requests for information or materials. Strives to anticipate customer needs and provide exceptional customer service verbally and in writing via customer service phone line and emails. Routes requirements, requests, correspondence and cables to the appropriate people/office. Works towards anticipating customer needs and providing exceptional customer service. Submits accurate component statistics on a monthly and ad-hoc basis to the customer. Interacts with and supports other mission security analysts and security support personnel. Manages work load effectively to meet the productivity and quality standards set by the sponsor. Responsible for tracking records and scanning records or files. Needs to be able to retrieve files from tall & short shelving units. Position requires the AA to move stacks of paperwork and boxes weighing up to 20 lbs., so some level of physical ability is required. Overtime may become available if approved through appropriate channels. The AA may vary start and end times as long as he/she is present throughout core hours of 0900-1500. Occasional travel of approximately 10 to 15 miles to other customer or contractor buildings as necessary in the Washington Metro Area via personal or sponsor-owned vehicles as available.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.