Systems Technician II

Job Description

At GDIT, people are our differentiator. Our work depends on a System Technician II joining our team.

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we cannot turn into opportunity.

In this role, you will be:

• Monitoring and responding to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
• Installing and configuring applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
• Providing software and system troubleshooting and support.
• Providing technical support and training to end-users.
• Maintaining current knowledge of relevant technology as assigned.
• Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.
• Participating in special projects as required.

WORKING CONDITIONS:

• The work is typically performed in one or more office environments, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The GDIT office will be a fast paced work environment supporting hundreds of employees primarily working out of cubicles and remotely at customer sites. Some lifting will be required, average is 50 pounds or less. Carts will be provided for heavier items. Some local travel will be required.

To be considered, you must have the following:

• High School diploma or GED, plus one year or more of directly related experience supporting end-user computing and customer support
• Strong written and oral communication, and excellent customer server skills.
• Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)
• Experience with desktop/laptop and application support
• Solid understanding of basic networking principles

Strongly preferred, but not required:

• Support for handheld devices (Blackberry, iOS, Android, Windows)
• Operational knowledge of the following:  Active Directory and Group Policy, SharePoint, and Microsoft System Center products