We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Service and Information Technology Officer (CSITO) joining our team to support Government activities at our Chantilly location.
At GDIT, people are our differentiator. As a Customer Service and Information Technology Officer (CSITO) supporting the customer, you will be trusted to provide in-depth Tier 1 and Tier 2 support and problem resolution for technology products and/or applications. In this role, a typical day will include:
Providing 24- hour IS operational support
Monitoring of systems, networks, etc.
Resolving critical IT-related issues that negatively impact the mission
Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
Collaborating with team members to identify process improvements
Extensive knowledge of the standard operational environment, including (but not limited to) requirement management, desktop technologies, corporate applications, access administration, voice infrastructure, etc. o Database user interface and query software – Database software; Microsoft Access o MS Office Suite o Markup language – HTML o Metric Tools
Extensive knowledge of lifecycle and programmatic milestones, regardless of project type
Basic knowledge of Project Management concepts and principles
Excellent oral and written communication skills; ability to explain rules, procedures and highly complex technical information clearly and accurately, both orally and in writing
Ability to elicit information on moderately complex technical problems from non-technical customers for use in diagnosis, analysis, and resolution of problems requiring significant analysis cross multiple environments
Ability to work independently or as a team lead in team environment to resolve customer problems; ability to identify and resolve complex access problems
Ability to proactively anticipate customer needs, analyze complex requirements, and ensure expectations are met within feasible cost and time projections
Ability to prepare and deliver briefings to convey moderately complex information to peers, customers, and managemen
Ability to serve as team lead, providing feedback, guidance, and direction to and sharing knowledge with fellow members, promoting teamwork and collaboration
Ability to develop and implement transition plans for customers for the introduction of new technology platforms
Ten (10) years of experience specific to the skill and relevant training or certifications
Expertise, training and actual work experience with specific computer language, systems, and/or technology
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.