We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities in Mclean, Virginia.
At GDIT, people are our differentiator. The Help Desk/Support Specialist is the first point of contact for the users who call the Service Desk. While providing the highest level of customer service, the Service Desk Analyst uses knowledge base tools and SOPs along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Analyst escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team.
Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Minimum of 5 years related experience.
Proficient in reading, speaking and writing in the English language.
Possess a minimum of two years general administrative support work with demonstrated experience that provides the required knowledge, skills, and ability.
Excellent customer service skills.
Excellent organizational, reporting, and communication skills.
Proficient in the Microsoft Windows applications in Microsoft Office.
High School diploma or equivalent.
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
Independently provides advance level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots system hardware and software specific issues that are moderate to high complexity in scope.
Trains end users on the proper use of hardware and software.
Performs advance software installations and upgrades to operating systems and layered software packages.
Monitors and tunes the system to achieve optimum performance levels.
Ensures workstation/server data integrity by implementing standard software and hardware solutions.
Independently ensures data/media recoverability by following a schedule of system backups and database archive operations.
Conducts advance hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Ensures that performance and security of computers meet the needs of network users.
Applies practical knowledge of job area typically obtained through advanced education and work experience. May provide guidance to less-experienced personnel.
Evaluates existing systems and assists with planning long-term strategies.
May coach and review the work of less-experienced professionals.
DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.