Customer Services and Information Technology Officer, with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
McLean, Virginia

REQ#: RQ98065

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.


GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at McLean, Va.


At GDIT, people are our differentiator. This position is one of our 24/7 positions and the hours are as follows:
Week 1 Thursday, Friday, Saturday 5:30PM-5:30AM
Week 2 Wednesday, Thursday, Friday, Saturday 5:30PM-5:30AM (1 day will be 8 hours)


In this role, a typical day will include:

  • Working with a dedicated, highly skilled team of professionals
  • Resolving critical IT-related issues that negatively impact the mission
  • Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
  • Providing desk side support for hardware focused IT issues
  • Collaborating with team members to identify process improvements

REQUIRED QUALIFICATIONS:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Minimum of 5 years related experience.
  • Technical Skills: Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
  • Strong customer service skills
  • Provide customer support service requiring broad technical troubleshooting skills.
  • Answer users inquiries regarding computer software and hardware operation to resolve problems.
  • Update and communicate with users about problem progress.
  • Monitor events and perform corrective actions according to documentation.
  • Security Clearance Level: Top Secret/SCI with Polygraph

DESIRED QUALIFICATIONS

  • Incident Management, Escalation Management

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

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COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.