Audio Visual Support Technician (Conference Center Support)

​Transform technology into opportunity as an Audio Visual Support Technician (Conference Center Support) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Audio Visual Support Technician (Conference Center Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on an Audio Visual Support Technician (Conference Center Support) joining our team to support our intelligence customer in Springfield, VA.

HOW AN AUDIO-VISUAL SUPPORT TECHNICIAN (CONFERENCE CENTER SUPPORTt) WILL MAKE AN IMPACT

The Conference Center Audio Visual Support Technician provides support to the NGA conference center under the UDS Contract.  This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.

Primary Responsibilities:

• Serve as an NGA Conference Center Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
  • Facilitate meetings and engage regularly with customers to:
    • coordinate and plan emerging customer requirements for conference center events
    • address IT related questions or concerns
    • provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces
• Provide live event support
  • Video Conference Scheduling
  • Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
  • Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
  • Creating & managing user accounts
  • Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment
  • Escalate IT issues to Tier 3 when needed
• Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:
  • Manage hardware in all stages including unpacking and setup of end user devices
  • Resolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
  • Install application software on end user device workstations via scripted install packages
  • Inventory management of UDS deployed software and end user devices
  • Provide user education and training in basic hardware and software functions
  • Create and maintain documentation and SOPs to train new employees
  • Utilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands
  • Identify and execute process improvements and other enhancements that improve operational efficiency.

WHAT YOU’LL NEED TO SUCCEED:

Basic Qualifications:

• TS/SCI Clearance w/ ability to obtain CI Poly
• Knowledge in one or more of the following areas:
  • Workstations (thin and thick clients)
  • Monitors
  • KVMs
  • Print, Fax and Scan Support Services
  • Audio Visual Services
  • Voice and VTC Support Services
  • Desktop Image Management
  • Virtual Desktop Infrastructure (VDI) Support Services
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Domain Name Services (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Patch Management (Windows)
• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic and attention to detail
• Strong organizational skills
• Strong writing skills (document creation and management)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks
• Ability to regularly stand and walk between buildings on a large campus
• Ability to move and lift computers, printers, monitors, and other hardware
• Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM
• Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)
• Team player and willing to both share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies
• A+ Certification, N+ Certification, Security + or other DoD 8570.01M certification

Education & Experience:

• Requires Bachelor's Degree or an equivalent combination of years of experience and education and 3+ years of prior relevant experience.

● Location:  On Company Site
●US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#Rover2022