We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on Tier II - Help Desk Technicians joining our team to support a large infrastructure support effort at Annapolis Junction, MD or Bossier City, LA.
The Tier II Help Desk Technician duties will include:
Handle escalations and follow up to Tier I issues
Answer calls, chats and emails from customers
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Analyze, logs, tracks and resolves tickets to meet business needs
Work with other teams (Systems Administrators, Engineers, Information Security, Networking and others) to investigate, research and resolve customer issues
Provide timely updates and closure to client requests and issues
MINIMUM REQUIRED QUALIFICATIONS:
Active TS/SCI Clearance Required with Full Scope Polygraph
Associates Degree AND 3 year of related experience OR equivalent combination of education and experience
Must have and maintain 8570 Level I certification (A+, Security+ or similar)
Technical Support/Customer Service experience is required
WHAT GDIT CAN OFFER YOU:
Multiple shifts available to support 24/7 operation (shift differentials may apply)
401K with company match
Customizable health benefits packages
Collaborative teams of highly motivated critical thinkers and innovators
Internal mobility team dedicated to helping you own your career
Rewards program for high-performing employees
CWIP - IAT level I Compliance:
Persons performing in this support role make the CE (Compute Environment) less vulnerable by correcting flaws and implementing IAT (Information Assurance Technical) controls in the hardware or software installed within their operational systems. Persons performing these functions, regardless of their occupational title (e.g. system administrator, help desk technician, information system technician etc.) are identified as part of the IA (Information Assurance) workforce and must be able to support requirements to recognize potential security violations, take appropriate action to report the incident as required by regulations, and mitigate any adverse impact in accordance with policy. (Reference: Policy 6-34) for Cyber Workforce Improvement Plan (CWIP).
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.