Systems Administrator I

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.

GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Systems Administrator I joining our team to support our partnership with Microsoft in support of the Secure Operations Centers (SOCs).

At GDIT, we foster a people-centric environment. As a Systems Administrator I, you will be trusted to work on a team this is providing end-to-end operational support for the Azure core and Office365 platform. Operational support is comprised of five workstreams teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations) and Customer Experience (CXP). These teams span across various product groups, including Azure, Active Directory (AAD), and Office365. The services will be 24x7x365 and operated from three Microsoft SOCs located in Redmond, WA, Reston, VA and Elkridge, MD.

In this role, a typical day may require the following skills:

• Monitor and report, to ensure the deployment flow is proceeding smoothly and any issues are escalated promptly and accurately back to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Run documented deployment scripts and procedures.
• Coordinate restoration actions with Microsoft teams and other partners on behalf of Microsoft.
• Assist in outage restoration actions, escalating to Microsoft personnel within published timeframes or when indicated by procedure.
• Log all investigative and restorative actions taken in designated systems for later retrieval for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams
• Assist in Hardware deployments, including peripherals (desktop and server provisioning)
• Physical Escort, to include Two Person Access (TPA) in the spaces for maintenance, cleaning, other services as warranted.
• Equipment assistance / troubleshooting (e.g., intake new equipment, coordinate with partners upon arrival, issue, swap, etc.).
• Sovereign cloud user account requests (e.g., submissions, provisioning, certificate issuance and troubleshooting).
• Problem solving, troubleshooting, and debugging expertise to mitigate customer or service outages
• Secure Work Area operations
• Update standard operation procedures and technical training guides documentation as needed

WHAT YOU’LL NEED:

• Education: Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experience
• Clearance: Must hold an active TS/SCI with Poly
• Skills:
  • Excellent customer service skills and focus
  • Adaptable to a fast pace environment with changing proprieties
  • Ability to execute work with precision in time sensitive outage scenarios
  • Capability to communicate effectively through written and oral English
  • Ability to perform work under continuous deadline pressure
  • Aptitude to interact with external customers & partners on behalf of Microsoft
  • Must be open to shift work as 24/7 support is needed

• Preferred Qualifications:
  • Demonstrated experience with PowerShell, SQL, and Python scripting
  • Working knowledge of diagnostic tools like WinDBG or Wireshark
  • Working knowledge of enterprise network gear including routers, switches, and load balancers
  • For Identity workstream: demonstrated experience with patching, imaging, Active Directory, Infrastructure role management and Deploy/upgrade of core components, software, and scheduled configuration changes

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