GDIT’s DOJ/OJP team is looking for a dynamic System Analyst / Technical Writer to support our client's application development environments. As a System Analyst, you will provide user support and customer service on company supported computer applications and platforms, develop requirements for system enhancements and document system requirements, guides, manuals and reports. You will troubleshoot problems and advise on the appropriate action as needed.
Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for web-based applications using the Service Desk ticketing system. The employee will apply their troubleshooting skills to resolve customer's technical issues, interface with internal teams to resolve problems, and investigate detailed agency application status. This position requires the employee to interface not only with external customers but internal federal points of contact, the application developers as well as manage the day-to-day efforts of the escalated service desk team. The employee will also develop system requirements documents, user guides and other system documentation and reports as needed.
Excellent written and oral communication skills.
Experience with Service Desk ticketing systems (ServiceNow preferred).
BS or equivalent degree (3+ years of additional related experience may be substituted for a degree)
2+ yrs related experience.
History of working with large enterprise level applications.
A track record of delivery in challenging, face-paced environments.
Contract Requires US Citizenship
Must be able to obtain and maintain an Agency specific Public Trust clearance
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.