Customer Services and Information Technology Officer
We are GDIT. The people supporting and securing some of the most complex government defense and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge that we can't turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Tysons, VA. At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to provide critical IT solutions and excellent customer service. In this role, a typical day will include:
Working with a dedicated, highly skilled team of professionals
Monitoring of systems, networks, etc.
Resolving critical IT-related issues that negatively impact the mission
Lending expertise and institutional knowledge to less experienced team members to improve the overall excellence of the team
Collaborating with team members to identify process improvements
Managing the functionality and efficiency of a group of computers running on one or more operating systems.
Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Minimum of 5 years related experience.
Technical Skills: Experience troubleshooting both software and hardware IT-related issues, excellent customer service, IT ticketing system experience
Security Clearance Level: Top Secret/SCI with Polygraph
Preferred Qualifications: Knowledge of VEGAS, Nagios and HP Open View
WHAT GDIT CAN OFFER YOU
Alignment to a mission-critical role that directly impacts the customer's ability to effectively execute its mission.
Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.
BA/BS in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.