Help Desk Tier 3 Engineer with TS/SCI Clearance

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a TS/SCI Tier 3 Help Desk (Systems Engineer) joining our team to support our Intelligence customer in Springfield, VA.

GDIT is seeking a senior level Help Desk Tier 3 Engineer to support ongoing critical requirements. The Help Desk Tier 3 candidate will be responsible to independently set-up, diagnose, troubleshoot and resolve end-user questions in various IT in support of the contract. The person will also function as part of a team, inclusive of customers, and must demonstrate sufficient written and communication skills to ensure success.

Job Duties:

• Demonstrated ability to independently set-up, diagnose, troubleshoot and resolve end-user questions
• Troubleshoot and resolve escalated technical issues and helpdesk tickets.
• Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
• Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
• Ability to identify and work independently on special projects and lead helpdesk projects as assigned.
• Train and support lower-level technicians and new team members. Serve as a leader on the helpdesk team.
• Update and maintain SOPs and other documentation for procedures and processes; update assigned trouble tickets and equipment databases.
• Work with other technical teams to resolve large scale issues.
• Test new hardware and software systems and packages prior to deployment.
• Assist with managing the helpdesk ticket queue on a daily basis, creating, routing, and remedying tickets.
• Demonstrate strong customer service skills.
• Willingness to work shifts: 1st (5am - 1pm), Core (8am - 5pm), 2nd (1pm - 9pm)

Requirements:

• 5+ years of relevant experience and BS/BA degree or a combination equivalent years of experience and education
• Experience with networks and virtual servers
• Active TS/SCI clearance and eligibility to obtain CI Poly

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