NESD - NSIPS Tier 1 Subject Matter Expert (SME)

Clearance Level
Interim Secret
Business Process Analysis
Remote, Based in the USA

REQ#: RQ118609

Travel Required: None
Public Trust: None
Requisition Type: Regular

Join General Dynamics IT (GDIT) and be a part of the men and women that solve some of the world's most complex technical challenges.

The Navy is consolidating all Tier-1 IT service desks and moving from a human-centered Subject Matter Expert (SME)-based business model to a business model using a Knowledge-Based (KM) solution called Navy Enterprise Service Desk (NESD). The NESD team is seeking a Tier 1 NSIPS Subject Matter Expert to join our team. This position is supportable remotely within the U.S.

As the NSIPS SME you will work with our Tier 1 Operations, Knowledge and Training Teams to assist in advising, training documentation and Knowledge Article consulting related to Tier 1 tasks/activities for the NSIPS Program.

Duties include:

  • Meeting with Team Leads to discuss what inquiries (contract drivers) Tier 1 may received related to NSIPS
  • Documenting & Creating process flows related to NSIPS contract drivers
  • Advising Team leads on process improvement initiatives related to NSIPS contact drivers
  • Advising Training & Knowledge on the development of training curriculum and knowledge articles for NSIPS.
  • Acting as the primary POC within GDIT for NSIPS questions and advice
  • Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements
  • Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives
  • Responsibilities may include, but are not limited to identifying and eliminating duplication, outsourcing opportunities, streamlining, centralizing, business improvement processes, manufacturing improvement processes, and/or vendor selection
  • Researches industry trends for application of process improvement techniques and best practices

Basic Qualifications:

  • BS degree; additional years of experience may be considered in lieu of degree
  • 2+ years experience supporting Tier 1 NSIPS Activities
  • Solid understanding of BENTHIC and NSIPS Systems
  • Secret Clearance


  • Excellent customizable health benefits (Medical, Dental and Vision)
  • 401K with company match
  • Flexible work week
  • Educational Assistance and eLearning
  • Internal mobility team dedicated to employee advancement
  • Rewards and Recognition programs
  • Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $52,000 - $78,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.