Join General Dynamics IT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The Aegis team is seeking an Operations Center Support Network Administrator to join their team in Dahlgren, VA.
The Network Administrator provides ongoing support for the functionality and efficiency of computer networks (LAN/WAN). Designs, installs, maintains and coordinates the use of network systems. Monitors and manages data traffic/network performance and controls network resource performance to ensure high-quality transmission. Troubleshoots and resolves problems to ensure quality transmission service on the network. Enforces security policies. Trains users, maintains, creates and deletes user accounts. Develops and enhances processes and technical documentation, creates back-up procedures, test plans, and reports.
Responsible for work that involves planning and delivery of operations support services, including installation, configuration, troubleshooting and customer assistance and training in response to customer requirements
Identify, assess, and orchestrate the resolution of IT problems in response to customer reported incidents/requests and standard surveillance tasks
Coordinate resources from multiple organizations for problem resolution
Manage accounts, user rights, and access to application systems and hosted tools
Provide customer training
Maintain problem tracking and resolution databases
Create documentation for end-users and technical processes.
Ability to work well in a team setting and collaborate with co-workers for resolutions to user issues
Provide feedback to application users regarding system status, events, and issues
Essential Skills and Experience:
Must be a U.S. Citizen and have an ACTIVE SECRET SECURITY CLEARANCE
BS degree; additional years of experience may be considered in lieu of degree
Security + CE, A+, CCNA, or Network + Certification
3 years of experience in working OPS center support role providing customer service and applying customer support principles and methods
2 years experience with Microsoft Office programs, to include SharePoint, Word, Excel, and PowerPoint.
2 years experience in using principles, methods, and techniques used in computer troubleshooting and support
Skilled in applying various user training methods in response to customer requirements
Preferred Skills and Experience:
Experience with ACCESS (Oracle), VIEWNet (SharePoint), and NSERC applications and hosted tools is a plus but not necessary
Administrator-level Windows operating system knowledge to support troubleshooting browser settings that impact application use
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.