Senior Desktop Support Technician

Clearance Level
Systems Administration
Manama, Bahrain

REQ#: G2019-68359

GDIT is searching for a Senior Desktop Support Administrator to provide IT support services for on-site hardware and software; provide technical support for Govt employees. The selected candidate will be responsible for the following in support of the Defense Logistics Agency Enterprise Services Delivery Task Order at NSA Bahrain:


  • Create, manage, monitor, escalate, and resolve incident management tickets throughout their lifecycle.
  • Use SLAs, OLAs or other government documents, and coordinate the identification, establishment and updates of incident thresholds with each responsible functional team.
  • Document all incidents and the steps taken to resolve them. The tickets must be documented in the ITSM system (currently BMC Remedy).
  • Resolve IT Incidents assigned to their workload queues in accordance with the SLAs defined in Section 2.5, Table 3. 2
  • Incorporate other customer facing desktop support functions to include active directory, local network management, windows/system administration, application support, and software delivery functions.
  • Integrate, review, analyze, plan and recommend processes, improvements, and solutions required for the ESD project to the Government.
  • Optimize, develop and/or execute mutually agreed-upon capabilities to provide seamless IT service from cradle to grave.
  • Provide Windows System Administration support for all DLA systems to include software/hardware configuration, security implementation, application interfaces, troubleshooting, consultation and new workload planning to the variety of current and new customers.
  • Upgrade and patch software to meet Computer Emergency Response Team (CERT) security requirements.
  • Configure and monitor the performance of all servers and applications within the support area to ensure peak performance.
  • Provide regular OS and firmware patching and updates based on established patching cycle from the vendor.
  • Maintain OS hardening in accordance with Security Technical Implementation Guide (STIG) and DLA Computer Emergency Response Team (DLA CERT) tasks using Security Content Application Protocol (SCAP), Assured Compliance Assessment Solution (ACAS) tools, and Security Readiness Reviews (SRRs).
  • Monitor security alerts and bulletins for the support environment and provide a plan of action with milestones (POA&M) to correct any security related issues, identify false positives, or complete Authorizing Official Risk Acceptance (AORA) documentation to accept the risk.
  • Support application owners with server builds (virtual or physical), application installations, and server OS problem resolution.
  • Maintain system functionality, operability, and availability by responding to incident and problem reports.
  • Travel when necessary and directed to any DLA site location in Europe & Africa, Southwest Asia and Middle East. Travel is on a cost-reimbursable basis.

Five (5) years relevant experience


Security/Certification Requirements:

  • Clearance: Secret
  • IA Level: IAT II
  • Computing Environment: MCSA 2003, MCSE 2003, M2003 NET, M2008 NET, MCITP SA, MCITP EA, CSA:WS2012, MCSE:WS2012, MCSA:WS2008, MCSM:DS, M2012 NET, MCM: Windows Server 2008: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M


" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.