Production Support Analyst - Remote

Clearance Level
Systems Analysis
Remote, Based in the USA

REQ#: RQ128620

Travel Required: None
Public Trust: NACI (T1)
Requisition Type: Pipeline

Seize your opportunity to make a personal impact as a Production Support Analyst supporting the United States Postal Service (USPS). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career

At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter. 


  • Responsible for working across designated teams to ensure applications are fully available to all stakeholders and USPS customers
  • Assist development teams in deployments, routine patching, and system application monitoring / troubleshooting  
  • Analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations
  • Lead incident response calls and contribute / create after action reports
  • Recognized as a subject matter expert in a specific technology



  • Bachelor's Degree in a computer science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience

Required Experience:

  • 10+ years of professional IT experience 

Security Clearance Level:

  • NACI (T1) (obtain & maintain)
  • The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.  We can only accept Green Card Holders or US Citizens for this program.

Required Skills and Abilities:

  • Strong working knowledge of SQL.
  • Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
  • Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities
  • Demonstrated experience using SQL query on Oracle Databases to perform Database lookups
  • Ability to present and communicate at all levels within an organization
  • Strong knowledge of one or more of the following:
    • Incident Management – Ability to lead as a Critical Incident Manager to restore production applications impacting events
    • Ability to quickly respond to system alerting to reduce application downtime to customers
    • Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
    • Effective liaison between business and technical teams
    • Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
    • Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time

Desired Skills and Abilities:

  • Agile methodologies
  • Version One
  • ServiceNow
  • Application Lifecycle Management (ALM)
  • Logging tools such as Splunk Enterprise
  • Monitoring tools such as Neustar and AppDynamics
  • Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus


  • This position is remote

**PLEASE NOTE:   Resources will work 4X10 hour days rotating, 7 days per week.  The shift hours will be 6PM to 6AM.  Selected resources will be trained for 4 consecutive weeks during daytime, 8AM-4:30PM.


  • Full-flex work week to own your priorities at work and at home
  • 401K with company match 
  • Internal mobility team dedicated to helping you own your career 
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from 
  • Rest and recharge with paid vacation and holidays

#gditcareers #alm #sql #servicenow

The likely salary range for this position is $103,272 - $172,453, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.