Seize your opportunity to make a personal impact as a Production Support Analyst supporting the United States Postal Service (USPS). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career
At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter.
HOW A PRODUCTION SUPPORT ANALYST WILL MAKE AN IMPACT:
Responsible for working across designated teams to ensure applications are fully available to all stakeholders and USPS customers
Assist development teams in deployments, routine patching, and system application monitoring / troubleshooting
Analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations
Lead incident response calls and contribute / create after action reports
Recognized as a subject matter expert in a specific technology
WHAT YOU’LL NEED:
Bachelor's Degree in a computer science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
10+ years of professional IT experience
Security Clearance Level:
NACI (T1) (obtain & maintain)
The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days. We can only accept Green Card Holders or US Citizens for this program.
Required Skills and Abilities:
Strong working knowledge of SQL.
Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities
Demonstrated experience using SQL query on Oracle Databases to perform Database lookups
Ability to present and communicate at all levels within an organization
Strong knowledge of one or more of the following:
Incident Management – Ability to lead as a Critical Incident Manager to restore production applications impacting events
Ability to quickly respond to system alerting to reduce application downtime to customers
Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
Effective liaison between business and technical teams
Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time
Desired Skills and Abilities:
Application Lifecycle Management (ALM)
Logging tools such as Splunk Enterprise
Monitoring tools such as Neustar and AppDynamics
Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus
This position is remote
**PLEASE NOTE: Resources will work 4X10 hour days rotating, 7 days per week. The shift hours will be 6PM to 6AM. Selected resources will be trained for 4 consecutive weeks during daytime, 8AM-4:30PM.
WHAT GDIT CAN OFFER YOU:
Full-flex work week to own your priorities at work and at home
401K with company match
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#gditcareers #alm #sql #servicenow
The likely salary range for this position is $103,272 - $172,453, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.