Project/Task Manager Senior

• We think. We act. We deliver. There is no challenge we can’t turn into opportunity.

  GDIT is seeking a Delivery Manager to join our team. This position requires a TS/SCI with poly clearance and will be located at our one program locations (Reston, Elkridge, Redmond). GDIT has partnered with Microsoft in support of Microsoft’s Government Cloud Collaboration Center (GC3) that provides end-to-end operational support for Azure core. Operational support is comprised of workstreams: Live Site Engineering (to include incident management), TechOps/SIM (deskside and secure space support), Network Management, Identity Management, Customer Experience (CXP) and Azure Engineering Learning (Training). We provided 24x7X365 support and function are operated from four locations, Redmond, WA, Reston, VA, Elkridge, MD and ATL, GA

  As a Delivery Manager, you will be trusted to drive operations, in order to deliver superior support to our customer. In this role, a typical day will include:

REQUIRED QUALIFICATIONS:

• Senior resource on-site who is accountable for day-to-day operations and program oversight
• Ensure there is global operational coverage of all workstreams 24x7, to include onsite shift coverage for locations within your region
• Building partnerships and liaising with customer team leads to determine solutions for issues that may arise
• Understanding operations at the tactical level
• Build scalable and sustainable internal processes to ensure operational efficiencies
• Facilitate program communications and provide regular status reports as required to include briefings to the customer
• Foresee and analyze project risks, develop risk management plans and mitigate subsequent issues
• Initiate meetings with customer when needed
• Shape established metrics from collection to dynamic dashboards to include KPI/SLA tracking
• Drive operations and special projects to expand our capabilities
• Seek growth opportunities for our employees and the business
• Partner with leadership team and regional Delivery Manager to ensure the best operational outcomes for the program
• Oversee the regional sites under your purview and visit those sites as needed
• Bachelor’s Degree (or equivalent experience) plus 5+ years of experience
• 8+ years of project management experience
• TS/SCI with Poly clearance
• Strong cross team/group/org collaboration skills
• Excellent communication skills to include effectively tailoring messages to the specific needs of the audience
• Demonstrates strong project management skills
• Exhibits excellent interpersonal skills, including the ability and willingness to initiate and manage relationships across the customer space
• Demonstrated experience in briefing to customers/clients
• Experience with Microsoft Office tools (powerpoint, excel, word, sharepoint)
•  Ability to travel to sites within your region when needed
• Shift work may be required

PREFERRED QUALIFICATIONS:

• Experience working in/with a data center, managed services project and/or in a secure operations center preferred
• Involvement supporting air gapped or any cloud environments a plus
• Experience with technical writing, SOP creation or knowledge articles
• PowerBI experience
• Experience supporting the Azure cloud environment
• Learning cutting edge technology, working closing with our Microsoft partner
• High potential for internal growth of your career and skill set
• Be a part of solving complex challenges for our customer that help drive National Security

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