Jr - Sr Help Desk Analyst (TS/SCI) - Arlington, VA

Clearance Level
Top Secret/SCI
Category
Help Desk
Location
Arlington, Virginia

REQ#: RQ99737

Travel Required: None
Requisition Type: Pipeline

GDIT is seeking Junior to Senior level Help Desk Analysts to help support of our Defense Advanced Research Projects Agency (DARPA) Multi-Network Support Services (MNSS) program in Arlington, Virginia.

NOTE: These Help Desk roles are contingent upon contract award funding AND have the following shift schedules available:

  • Shift A   MON-FRI 6am-2pm

  • Shift B   MON-FRI 2pm-10pm

  • Core Hours MON-FRI 6am-6pm – any 8 hour shift between these core hours, to be negotiated with the supervisor approval

Responsibilities include but are not limited to:

  • Supports Tier I/II/VIP Support level IT end users by providing technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.

  • Respond to queries either in person or over the phone.

  • Respond to email, IM Messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.

  • Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.

  • Provides end-user software and hardware troubleshooting.

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.

  • Participates in the administration of e-mail, Microsoft office, etc.

  • Provides remote support through desktop mirroring and other remote access applications for worldwide sites.

  • Maintains current knowledge of relevant technology as assigned.

  • Identify investigate, resolve, and follow-up problems brought to the helpdesk y users of cloud infrastructure.

  • May coach and review the work of less-experienced professionals.

Required Qualifications:

  • Active TS/SCI security clearance

  • High School Diploma or higher completed education

  • 2-5 years of end user support experience

  • Upon start of employment on contract, must meet DOD 8570.1M certification requirement (GIAC Security Essentials – GSEC, CompTIA Security+ CE, Security Certified Network Professional – SCNP, Systems Security Certified Practitioner - SSCP)

  • Ability to communicate in a clear and concise manner

  • Able to provide one of the following shift schedules indicated above

This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.