Operations Service Controller_TS/SCI with Polygraph

We are GDIT. The people supporting and securing

some of the most complex government, defense,

and intelligence projects across the country. We

ensure today is safe and tomorrow is smarter. Our

work has meaning and impact on the world around

us, but also on us, and that’s important.

GDIT is your place. You make it your own by

embracing autonomy, seizing opportunity, and

being trusted to deliver your best every day.

We think. We act. We deliver. There is no

challenge we can’t turn into opportunity. And our

work depends on an Operations Service Controller joining our team to

support our government client’s  activities in the Northern Virginia locations.

At GDIT, people are our differentiator. As an Operations Service Controller, the role is a 24x7 engineering team member; direct support for detection, isolation, and resolution of ground segment problems and serves as first responder for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.

• This position is part of a 24X7X365 crew that monitors ground equipment and services scheduled by users within an automated planning and scheduling system (shift sched 6am-6pm, 6pm-6am)  Tasks include monitoring status of initiated services, rescheduling as necessary for interrupted services, and assisting with service setup and execution.  

• Work with other crew members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting
• Lead daily turnover, updates operations log on daily activity progress, and reviews all operator log entries for accuracy.
• Support system testing after upgrades and during maintenance activities
• Monitor system performance to be able to respond to event notifications and determine courses of action
• Coordinating with other crew members to maintain system state of health
• Report discrepancies concisely as they occur
• Investigate and rectify procedural discrepancies
• Identify areas of process improvement
• Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures 
• Certify in multiple operator positions; knowledge based and on the-job training provided prior to certification testing.
• Perform remote diagnostic monitoring of systems
• Monitor and perform actions related to mission processing
• Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback
• Support payload operations in coordination with others team members
• Supporting and engaging in programs, projects and practices behind the client's culture and strategy, and comply with all policies and procedures
• Following industry and department policies and regulations to ensure client's services are consistent with, and/or superior to, industry best practices

Required Skills:

• Experience leading and mentoring operations crew
• Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected
• Analyzes, administers, and maintains telecommunications systems
• Understanding on operating complex satellite infrastructure and satellite communication systems
• Understanding on how to troubleshoot, and perform fault isolation of earth terminal baseband and IF/RF components
• Familiarity with analog and digital communications and electrical circuits
• Networking experience
• Self-motivated with the ability and desire to learn complex systems with little direction
• Serve as a mentor to peers
• Routine interaction with multiple customers.
• Solid written and verbal communications skills
• Ability to multi-task
• Strong analytical and troubleshooting skills

Required Skills:

• Experience leading and mentoring operations crew
• Understanding on Radio Frequency spectrums and how they can be utilized, acquired, and corrected
• Analyzes, administers, and maintains telecommunications systems
• Understanding on operating complex satellite infrastructure and satellite communication systems
• Understanding on how to troubleshoot, and perform fault isolation of earth terminal baseband and IF/RF components
• Familiarity with analog and digital communications and electrical circuits
• Networking experience
• Self-motivated with the ability and desire to learn complex systems with little direction
• Serve as a mentor to peers
• Routine interaction with multiple customers.
• Solid written and verbal communications skills
• Ability to multi-task
• Strong analytical and troubleshooting skills
• Participates in special projects as required.
• Must be able/willing to work 12hour shifts (5am to 5pm, or 5pm to 5am). 

EDUCATION AND EXPERIENCE: BA/BS or equivalent, 5+ years of experience.

Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.