The EOC is currently seeking a talented Tier 2 Network Administrator with an active TS/SCI clearance to provide monitoring, maintenance and advanced support of voice, data, and/or video communications networks across the Enterprise. The successful candidate will be responsible for providing 1st level resolution and customer support to all customer managed networks. Using customer outage tracking software, the candidate must be able to accurately document all network outages. The main tools utilized for this position at the NOC include: HPNA, HP NNMi, Putty, SharePoint, GEM, WhatsUpGold, Cisco IOS, and various network monitoring and analysis tools as required.
Provide full lifecycle support for Customer Data; Video and Voice communications services in CONUS and OCONUS locations; including the installation; testing; operation; maintenance; and management of designated network communications systems and associated equipment for FBI managed infrastructures for all levels of security classification in accordance with applicable NSA regulations.
Able to identify, analyze, and resolve operating/hardware network system problems.
Basic network troubleshooting techniques and experience.
Ensure compliance with network security policies and procedures.
Assist in the development of the policies and procedures as they pertain to the network environment.
Proactively manage the Enterprise Network for resource availability.
Create and report all outage notifications and network related issues according to standard operating procedures.
Knowledge of BGP and OSPF routing protocols.
Knowledge of both LAN and WAN troubleshooting.
GEM experience for monitoring and configuration of crypto equipment.
Experience with WAN circuit technologies (T1, DS3, OC-3, OC-12, OC-192).
Basic knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above.
Basic knowledge of operating systems and applications as they pertain to the network environment.
Participate in engineering projects or upgrades as tasked by management.
Process RMA’s for CISCO and other equipment as required.
Provide After Action Reports (AARs) for Problem Management resolution.
Experience with programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors).
Provides system/equipment/specialized training and technical guidance to lower tier employees.
Monitor network router/switch status, respond to network alarms, and respond to associated problems routed by the EOC Customer Support staff. If remote access to network devices cannot be managed, provide telephone support to the local Field Office ITS support staff
Resolve or escalate tickets received from the Service Desk
Remotely access routers, switches, Taclanes, and other equipment to provide support
Manage connection outages, bandwidth utilizations and peaks
Create network reports using Riverbed to show problem trends
Strong Communication Skills - verbal and written
Intermediary problem analysis and problem solving skills
Attention to detail and accuracy within documentation
Able to interact with Customer via phone, email, and VTC
Adaptability to 24/7 environment
Able to work independently within a Team Concept
Shift Work is required (work center is 24/7).
Position requires the candidate to pass the CI Poly.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.