General Dynamics Information Technology delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems. We are seeking a Help Desk Specialist at McGuire Air Force Base in New Jersey. This position requires active Secret clearance.
The responsibilities include:
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.
Devices typically run Microsoft Windows 10 or Windows Server 2012 R2 and are owned by US Air Force and installed in maintenance shops.
May answer queries by telephone but will usually identify problems during frequent (daily) visits to customer sites.
Primary responsibility is to conduct hardware inspections and conduct preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10.
Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts.
Records all work accomplished using Remedy IT Service Management software.
Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.
Route calls to product line specialists, application, or system support specialists.
Alerts management to recurring problems and patterns of problems.
Positive customer service attitude.
Detailed technical problem solving approach.
Excellent interpersonal communications skills.
Physical strength to lift up to 50 pounds.
Ability to walk between work sites as required.
HS/GED, 1+ years experience or related experience
SECRET Security Clearance
Information Assurance Level II Certification (Security+CE)
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.