Enterprise Service Desk Operations Delivery Program Manager

Job Description

GDIT is seeking a Enterprise Operations Service Delivery Program Manager in Washington, DC supporting a customer contract. The selected candidate must be a US Citizen and eligible to obtain a Public Trust clearance.

To qualify, you must meet these basic qualifications: 

• At least 8 years of related management experience with an emphasis on Service Desk and End User Computing programs and/or projects, including mission critical programs, IT systems implementation and solution development
• At least 5 years of proven experience managing a program with at least 50 personnel delivering Enterprise Operations Support Services to at least 6000 end users across multiple locations
• At least 3 years of experience interfacing and presenting to C-level executives
• Bachelor’s degree. May be substituted with 6 additional years of related experience

It would be great if you also had:

• ITILv3 certification
• PMI’s PMP certification preferred

Other qualifications include:

• Excellent communication skills.
• Strong analytical and problem solving skills to troubleshoot and resolve issues relevant to business operations.
• Ability to balance and prioritize work
• Self-starter

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.