Help Desk Technician

Clearance Level
None
Category
SCA
Location
Fort Detrick, Maryland

REQ#: G2019-61921

With more than 8000 health experts clinicians and advisors, General Dynamics Health Solutions' personnel provide vital expertise and project management support to help organizations research, diagnose and treat varying healthcare issues to improve outcomes. Our program and project management professionals supply the necessary expertise and administrative support to keep pace with industry demands. Relying on our specialized scientists, technicians and providers, organizations gain the necessary clinical staff to meet organizational needs and advance medical research.

 

General Dynamics is currently hiring for a  Help Desk Technician

 

 

The Help Desk Technician is responsible for the following areas.

  • Responsible for providing Tier II computer technical support received through phone calls, emails, and tickets.
  • Handle escalated tickets that have been triaged by Tier I support for continued troubleshooting.
  • Responsible for troubleshooting Windows 10 OS, various software applications, and hardware support issues by identifying problems, investigating causes, and recommending solutions.
  • Expected to work with hardware suppliers and software companies used within our environment to investigate problems and resolve issues.
  • Manage User and Computer accounts within Active Directory
  • Provides a high level of customer service when interacting with the user base
  • Support and provide feedback to ensure continual process improvement

 

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Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

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    • 3 + years of directly related experience supporting help desk operations.
    • A+ Certification Required
    • Excellent technical knowledge of PC hardware and Windows operating systems
    • Ability to work independently in order to solve technical problems
    • Experience with creating accounts and managing permissions within Active Directory
    • US Citizenship is a prerequisite for this position per the contract requirements.
    • Must have current active NACLC or secret clearance per contract requirements

     

 

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" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.