Business Services Manager

Clearance Level
Top Secret SCI + Polygraph
Business Process Analysis
Annapolis Junction, Maryland

REQ#: RQ89271

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

At GDIT, we get work done. The Business Services Manager will oversee and drive management reporting and updates.  In this role, you will be responsible for: 

  • Working closely with the PM and DPM, as well as the Government, to establish realistic Service Level Agreements (SLAs) that meet the needs of all parties and exceeds the Government’s expectations
  • Collecting, analyzing, and reporting on performance metrics
  • Participating in monthly business reviews covering Service Level performance, reporting status, operational issues, and improvement opportunities
  • Ensuring that program reviews happen as scheduled, incorporating all management and SLA reporting and updates for timely cognizance and direction by the Customer
  • Oversee Process Management for the contract and ensure that the Process Asset Library (PAL) incorporates thorough and relevant documentation for program management
  • Identifying Continual Service Improvements and workings with service providers to develop Service Improvement Plans, monitor, and report on implementation
  • Developing and executing improvement plans
  • Participating in special projects as required


  • Bachelors Degree in a related discipline, or the equivalent combination of education, certifications, training, or work experience.
  • Must hold an active TS/SCI with Poly
  • 5+ years of relevant work experience in customer engagement providing IT Infrastructure services, developing Service Level Agreements and Operating Level Agreements, and integrating and maintaining service portfolios.
  • Excellent customer service skills to understand customer representative’s concerns and requirements.
  • Ability to put together comprehensive business cases, requirements documents, and presentations.


  • 401K with company match
  • Diverse, highly collaborative teams
  • Challenging work that makes a real impact on the world around you
  • Internal mobility team dedicated to helping you own your career


Opportunity Owned

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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.