Functional Responsibilities: Serve as the Technical Service Delivery Lead on an enterprise data center, network, and cloud operations and modernization contract responsible for organizing, directing, and managing multiple complex and inter-related transitional projects that often require managing teams of contractor personnel at multiple locations.
Leads and manages a team of both local and remote/datacenter service delivery talent
Works alongside and across teams and departments to ensure that business and service-level expectations (SLAs, SLOs) are exceeded
Supports targeted efforts improve enterprise reliability, maintainability, availability, and recoverability
Builds on past success in driving exceptional customer service objectives, methods, and metrics
Collaborates with incident response teams to mitigate severity events
Ensures timely and accurate communications to the customer
Ensures processes, procedures, and documentation are maintained, updated, and executed
Creatively and continuously improves technology services processes
Serves as a strong proponent of excellence in customer service
Ensures consistent use of processes and best practices
Minimum/General Experience: This position requires a minimum of ten years progressive experience in managing the operations and maintenance and delivery of projects on data centers and infrastructure programs, and using Agile software development and DevSecOps methodologies. Experience should include:
Strong communication skills and an ability to articulate complex architectures to non-technical audiences
Strong experience leading successful service delivery and incident management teams
Service delivery experience with large scale, enterprise IT systems
Experience in infrastructure and application management best practices and tools
Experience in infrastructure, networking, database, application and system security, and web technologies
Experience leveraging cloud services (AWS, Azure, GCP, Oracle) with infrastructure solutions and applications
Currency with latest techniques and technologies in continuous integration, continuous deployment, and continuous assessment
Experience implementing Site Reliability Engineering (SRE) methodologies
Experience implementing DevSecOps methodologies
Minimum Education and Certifications:
A BA/BS degree computer engineering, computer science, information systems, or related field of study
ITIL Certified (current) or equivalent preferred.
Cisco certifications preferred
Cloud certifications preferred (GCP, Azure, AWS)
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Challenging work that makes a real impact on the world around you
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.