Deskside Support Technician

Clearance Level
None
Category
Help Desk
Location
Washington, District of Columbia
Onsite Workplace
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REQ#: RQ134078
Requisition Type: Regular
Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

We are GDIT, one of the largest IT and mission services providers to the government. We offer our customers the power of choice through a vast cloud ecosystem. 

GDIT is your place. You make it your own by bringing your passion for accelerating the cloud. By owning your opportunity at GDIT, you are helping to ensure our mission is never interrupted.

At GDIT, people are our differentiator. As a Deskside Support Technician supporting Federal Energy Regulatory Commission (FERC).

Requirements:

  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
  • Provides end-user software and hardware troubleshooting
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Administers e-mail, Microsoft office, etc.
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Maintains current knowledge of relevant technology as assigned
  • May coach and provide guidance to less-experienced professionals
  • Experience using Remedy

EDUCATION AND EXPERIENCE: AA/AS, 3+ years of experience

Travel Required: Less than 10%
About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.