GDIT has an opportunity for a dynamic and collaborative IT Project Manager to join our team supporting the DOC Enabling Technologies project. This is part of a large initiative for the Department of Commerce (DoC) where GDIT has the primary responsibility of integrating several cloud-based Software-as-a-Service (SaaS) providers with legacy DoC systems into a holistic shared services solution and deploying this solution across the 12 bureaus within the DoC.We are looking for energetic individuals who want to enhance their professional career in a fast-paced federal environment at the Department of Commerce doing cutting edge work in Shared Services, Agile Development, and Management Consulting. This role requires a leader who can drive strategy and implementation of a complex set of processes and solutions for the customer. The role will require excellent customer-facing skills, outstanding written and verbal communication, and the ability to build consensus and drive solutions across multiple systems in a multi-vendor environment. The successful candidate will have a strong program management foundation, including software development life cycle management for systems integration and/or implementation and will have participated in large-scale system integration or release management efforts, using agile methodology for development and deployment processes. They also must have experience managing and coordinating the efforts of multiple Agile Teams and be able to lead them to a higher level on the DevSecOps maturity curve.Responsibilities:As the IT Project Manager, you will lead and guide a matrixed team that supports the service business processes for the Department of Commerce (DOC) Enterprise Services (ES) efforts and Enabling Technology solutions. GDIT is responsible for continuing to improve the current operations (helpdesk, application development and enhancements, knowledge management, change management, continuous monitoring, and problem/incident management), and provide solution advice for enhancements and additional tool adoption. The IT Project Manager is responsible for communicating and coordinating with senior client leadership on the business process enhancements, providing business requirements direction, collaborating to improve the effectiveness of the client’s capability, quick resolution of customer incidents, and removing any obstacles or conflicts/issues that prevent the effective output of product.
Direct and drive all stages of the Service Delivery lifecycle including Service Strategy, Design, Development, Transition, Operations, and Continual Service Improvement
Serve as a liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage.
Monitor progress to assure deadlines, standards, and cost targets are met.
Provide leadership for the team to identify and implement opportunities for service enhancements
Shield the ServiceNow and Customer Service Representative teams from the direct client engagements to allow focused efforts.
Use ServiceNow for change, knowledge and incident\problem management oversight.
Produce or provide quality control over contract deliverables.
Ensure all Service Level Agreements (SLAs) are met or exceeded.
Assist the team and client with decisions based on long-term and short term aspects of the engagement
Plan, initiate, and manage information technology (IT) operations projects using ITIL processes
Provide proposed solutions and rough-order of magnitude estimates for client requirements
Coordinate outage resolution to ensure minimal downtime for the client
Facilitate change, knowledge and incident teams understanding the client environment and needs as priorities shift
Work effectively in a leveraged services operation (managed service desk, technology solutions services)
Work effectively in a multi-contractor environment
Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.
Additionally, as a member of the Enabling Technologies program, the IT Project Manager will be exposed to and become familiar other client engagements, and will support the Program Manager with business development activities to expand and provide technology solutions. Responsibility will be to understand how GDIT provides these services to our expanding DOC clients, and how GDIT can enhance their service delivery to these clients.Qualifications:
Bachelor of Science in Information Systems, Information Technology, Management / Business Management, Engineering or Computer Science
Experience (10+ years) establishing and implementing Project Management, IT Service Management (ITSM) services
Excellent writing, speaking and interpersonal skills, with demonstrated client-facing roles.
Strong experience (8+ years) working for a senior leadership client, participating in briefings, presentations, advisory sessions.
Background in Management Consulting, helping clients solve specific challenges or roadmap strategies to obtain mission objectives. Exhibit problem solving abilities and logical objectivity, with ability to apply research, analyze internal data, interview and extract pertinent information from people and prepare and present analysis.
Experience managing and coordinating the work of multiple Agile Teams in a DevSecOps environment. Must be familiar with the process of requirements estimation and decomposition from epics all the way down to user stories that meet the “definition of ready” for work to start in an Agile team.
Experience (5+ years) with the aspects of ITIL processes encompassing Change, Knowledge and incident\Problem Management.
Experience in managing Service Desk or Service Delivery teams.
Excellent leadership, people management, and team work skills.
Excellent written and verbal communication skills.
Able to demonstrate a high degree of flexibility including shift and out of hours working.
Have or able to obtain a suitability clearance.
Permanent Residency or US Citizenship.
Beneficial but not required:
Demonstrated experience with service desk technologies including ServiceNow, NICE InContact, Robotic Process Automation (RPA) and Intelligent Virtual Agents (IVA)
Experience with ServiceNow
Project Management Certification or CMMI training
ITIL Intermediate certification
Agile certifications—PMI-ACP, CSM, CSPO, SAFe etc.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.