NOSC (Network Operations Security Center) Battle Captain - SECRET - Tampa

Please take this opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. 

As the Supervisor, also called “Battle Captain”, of the Virtual Network Operations Security Center (VNOSC), you are responsible for overarching of management and maintenance Network Operations visibility and incident response actions for the US BICES-X. Selected candidate will provide operational oversight for assigned team, while assisting with the continual development of standards, policies, and procedures based off the US BICES Capability business objectives. Candidate also aids in the development of automated performance metrics to effectively communicate the value, utilization, and efficiency of security operations to the US BICES Capability leadership.

Responsibilities:

• The Battle Captain is responsible for assuring availability of the mission network as the decision maker for operations, analysis, assessments, monitoring and response. This role is also responsible for the development and dissemination if identified reports and briefs of operational statuses to senior Government customers and program management leadership.
• Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, and troubleshoot and resolve incidents.

• Provides oversight to team in obtaining daily updates for incident and service request fulfillment activities.

• Develops and documents shift and training checklists and materials, trains assigned team members on all assigned tasks. Performs regular task proficiency exercises as needed.

• Monitors service availability and records service non-compliance findings.
• Supervises assigned operations staff, including service desk team.
• Develops, maintains, and executes critical event notification procedures to the BICES Capability and other identified stakeholders.

• Provides central oversight for managing exercise and real-world enterprise Critical Information Technology Operations (CITO) plan and execution.

• Develops monitoring capabilities, thresholds, alerts, and support documentation for SolarWinds and ServiceNow toolsets.
• Manages assigned data collection and reporting tasks for daily Network Operations briefing.
• Manages Weekly Activity Report (WAR) reporting process.

• Provides oversight for Enterprise Approved Service Interruption (ASI) process, reports status, finding and After-Action reporting as required.
• Provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.

• Conducts planning and provides recommendations to client on task workload.
• Attends identified customer meetings and may serve as primary client liaison.
• Interacts with vendors, other agencies, and other client staff on behalf of the client as required.
• Ensures quality assurance of project deliverables and reporting.
• Participates in special projects as required.

**24/7 Position. Shift work is required, to include holidays and weekends.**

Qualifications

Required Qualifications:

• 5 years of directly related experience in network administration and support.
• Must possess and maintain a Secret clearance.
• Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire.
• Position requires experience with briefing senior leadership and conducting ad hoc high-level briefings to scheduled audience.
• Experience with IT Service Management (ITSM).
• Experience with Microsoft SCSM, Remedy, Service Now or comparable ticketing system.
• Must obtain ITIL V4 training and Certification within 120 days of employment.
• Must work shift work, to include holidays and weekends.

Preferred Qualifications:

• Experience with Incident Response, and enterprise monitoring tools.
• Project Management certification (PMP) is preferred, but not required.
• Experience with US BICES is preferred, but not required.

This position may be required to complete short-term deployments to austere locations worldwide

The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment