Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.
As the Supervisor, also called “Battle Captain”, of the Virtual Network Operations Security Center (VNOSC), you are responsible for overarching of management and maintenance Network Operations visibility and incident response actions for the US BICES-X. Selected candidate will provide operational oversight for assigned team, while assisting with the continual development of standards, policies, and procedures based off the US BICES Capability business objectives. Candidate also aids in the development of automated performance metrics to effectively communicate the value, utilization, and efficiency of security operations to the US BICES Capability leadership.
The Battle Captain is responsible for assuring availability of the mission network as the decision maker for operations, analysis, assessments, monitoring and response. This role is also responsible for the development and dissemination if identified reports and briefs of operational statuses to senior Government customers and program management leadership.
Utilizes IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, and troubleshoot and resolve incidents.
Provides oversight to team in obtaining daily updates for incident and service request fulfillment activities.
Develops and documents shift and training checklists and materials, trains assigned team members on all assigned tasks. Performs regular task proficiency exercises as needed.
Monitors service availability and records service non-compliance findings.
Supervises assigned operations staff, including service desk team.
Develops, maintains, and executes critical event notification procedures to the BICES Capability and other identified stakeholders.
Provides central oversight for managing exercise and real-world enterprise Critical Information Technology Operations (CITO) plan and execution.
Develops monitoring capabilities, thresholds, alerts, and support documentation for SolarWinds and ServiceNow toolsets.
Manages assigned data collection and reporting tasks for daily Network Operations briefing.
Provides oversight for Enterprise Approved Service Interruption (ASI) process, reports status, finding and After-Action reporting as required.
Provides technical, administrative, and operational management of assigned projects, including contract and subcontractor management.
Conducts planning and provides recommendations to client on task workload.
Attends identified customer meetings and may serve as primary client liaison.
Interacts with vendors, other agencies, and other client staff on behalf of the client as required.
Ensures quality assurance of project deliverables and reporting.
Participates in special projects as required.
**24/7 Position. Shift work is required, to include holidays and weekends.**
5 years of directly related experience in network administration and support.
Must possess and maintain a Secret clearance.
Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire.
Position requires experience with briefing senior leadership and conducting ad hoc high-level briefings to scheduled audience.
Experience with IT Service Management (ITSM).
Experience with Microsoft SCSM, Remedy, Service Now or comparable ticketing system.
Must obtain ITIL V4 training and Certification within 120 days of employment.
Must work shift work, to include holidays and weekends.
Experience with Incident Response, and enterprise monitoring tools.
Project Management certification (PMP) is preferred, but not required.
Experience with US BICES is preferred, but not required.
This position may be required to complete short-term deployments to austere locations worldwide
The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.