Continual Service Improvement Analyst_TS/SCI with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Program Management
Location
Chantilly, Virginia

REQ#: RQ108414

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

We are GDIT. The people supporting and securing

some of the most complex government, defense,

and intelligence projects across the country. We

ensure today is safe and tomorrow is smarter. Our

work has meaning and impact on the world around

us, but also on us, and that’s important.

GDIT is your place. You make it your own by

embracing autonomy, seizing opportunity, and

being trusted to deliver your best every day.

We think. We act. We deliver. There is no

challenge we can’t turn into opportunity. And our

work depends on a Continual Service Improvement Analyst joining our team to support our government client’s  activities in the Northern Virginia locations.

At GDIT, people are our differentiator. As the Multi-sourcing Service Integration (MSI) Continual Service Improvement Analyst is responsible for identifying and championing process improvements across the program. The candidate will work with process leads and analysts to identify, develop, and execute improvement initiatives and provide regular status briefings to the Sponsor.  This role is critical for developing a sustainable culture of continuous process improvement that will drive operational excellence and ITSM best practices. 

  • Perform as a key analyst, who works well as a self-starter, delivers high quality work, and can adapt to new challenges, either on their own or as part of a team
  • Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
  • Take ITSM processes and develop key performance indicators (KPIs) that will be used to measure Service Providers performance (SLAs, OLAs, etc.) and IT infrastructure performance
  • Works with service providers to define the KPIs used to measure their performance and drive consensus so KPIs follow a standard used throughout the enterprise
  • Capture feedback from Governance stakeholders on effectiveness of KPIs and develop roadmap for improvements
  • Work with tool provider to implement data elements to support the KPI objectives
  • Develop briefings, metrics, and perform trends analysis to be presented at various forums
  • Facilitates TEMs and other requirement gathering work sessions
  • Participates in special projects as required.

DESIRED QUALIFICATIONS:BA/BS (or equivalent experience), 5+ years of experience.

  • Working knowledge of the Service Management workflows and ITSM processes
  • Relevant experience as an IT Project Manager and/or ITSM process analyst in programs of similar scope, type, and complexity
  • Good written and communications skills with the ability to clearly document and explain business processes
  • ITIL v3 or ITIL 4 course with Foundation Certification
  • Experience managing large, decentralized government client operating environments
  • Experience with ServiceNow or other ITSM tools
  • Because of the sensitive nature of the work being done for this government client, all candidates must hold an active TS/SCI with Polygraph.

GDIT CAREERS

Opportunity Owned

Discover more at gdit.com/careers

General Dynamics Information Technology is an Equal

Opportunity/Affirmative Action employer. All qualified

applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, disability,

or veteran status, or any other protected class.

At GDIT, our People First culture commits to every employee feeling valued and supported throughout their career.  Our comprehensive Total Rewards package – including programs focused on financial, physical, emotional and social well-being – demonstrates this commitment.

COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.