Provides phone and help desk support for off-site and local users.
Provides technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from the application servers and third-party support agencies.
Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions.
Provides end-user guidance and instruction to install and configure application software.
Provides end-user software resolution and recovery support.
Maintains current knowledge of relevant technologies as assigned.
Participates in special projects as required.
0+ years of related experience supporting help desk operations or customer service.
Experience with one or more of the following is desired:
- Air Force Equal Opportunity Network (AF EONET)
- Air Force Way (AFWay)
- Automated Civil Engineer System (ACES)
- Aviation Resources Management System (ARMS)
- Cargo Movement Operations System (CMOS)
- Enterprise Solutions - Supply (ES-S)
- Logistics Module (LOGMOD)
- Online Vehicle Interactive Management System (OLVIMS)
Experience with Air Force, DoD, the Field Assistance Service (FAS), or similar program highly preferred.
Excellent communication; business analytical; and problem-solving/troubleshooting skills.
Effective Customer Service; including a demonstrated ability to work cross-functionally.
Strong written and verbal English language skills.
Willing to work shift work, overtime, holidays and weekends.
Must be able to obtain an ACTIVE Secret-Level clearance and ability to maintain such clearance.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.