The role supports the US Army in Kuwait including day-to-day setups of videoconferences and videoconference bridge operations. This position requires an individual who is self-motivated, suitably experienced, qualified, and able to follow instructions clearly but also able to make command decisions on the spot in order to achieve the aims of the organization. The individual will be required to perform developmental, testing, and integration support due to a continuously evolving system of systems design maintenance. The technician will be required to travel.
Provide support to systems that enable a cohesive capability for client presentation and video teleconferencing units.
Maintain expertise in all areas of network and system hardware/software interconnection and interfacing, such as Cisco Switches, Cisco Codecs, Fiber Transmitters, Receivers, Matrix Switchers, BIAMP Audio Controllers, etc.
Coordinate with third-party maintenance and warranty support for system equipment.
Required to interface systems to pull, modify, and upload configuration files.
Provide day-to-day setups of videoconferences and videoconference bridge operations.
Provide specialized VTC support to Video Operations Center.
Operates VTC equipment including powering up teleconferencing equipment, checking equipment for proper operation, setting audio levels, and positioning camera functions.
Performs secure or non-secure setup; operates or assists in operating session control panel, studio control unit, and high-resolution graphics.
Provide technical assistance to users in conducting VTC sessions, which may include conference preparation, and monitor VTC equipment and system performance, and troubleshooting equipment and network problems.
Operation of briefing computers, projectors or other AV equipment in conjunction with VTC services.
Schedule VTC sessions.
Training personnel in the operation of VTC equipment, and other AV equipment associated with VTC services. This includes senior Staff and VIP personnel.
Performs maintenance actions including inspections, service contracts, and upgrades.
Provide recommendations to management on improved equipment reliability.
Prepare periodical and special reports.
Present progress, and performance metrics information for briefings and other presentations.
Monitor and analyzes overall VTC equipment and system performance to ensure satisfactory operation.
Troubleshoots hardware, software, infrastructure, and AV problems.
Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems.
May provide guidance and work leadership to less-experienced technicians and may have limited supervisory responsibilities.
Participates in special projects as required.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
Provide technical support in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots moderately complex system hardware and software issues.
Trains end users on the proper use of hardware and software.
Performs software installations and upgrades to operating systems and layered software packages.
Monitors and tunes systems to achieve optimum performance levels.
Ensures workstation/server data integrity by implementing standard software and hardware solutions.
Ensure data/media recoverability by following a schedule of system backups and database archive operations.
Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Ensures that performance and security of computers meet the needs of network users.
May evaluate existing systems and assist with planning long-term strategies.
May coach and provide guidance to less-experienced professionals.
May serve as a team or task lead.
The Ideal Candidate must have:
Must have an active U.S. Government SECRET clearance.
Associate degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. Bachelor’s degree is preferred but not required.)
Candidate must have 2+ years remaining on passport.
Passport must obtain 6 blank pages together.
Demonstrated experience in the operation and configuration of audio-visual and telepresence systems.
Excellent customer presence as well as verbal and written communication skills.
Valid driver's license.
3-5 years of directly related experience supporting VTC operations.
Polycom VTC and CISCO/Tandberg VTC experience.
Excellent problem-solving skills to troubleshoot complex VTC problems.
Strong attention to detail.
Outstanding communication skills (verbal (including telephone) and written).
Knowledge of Microsoft Office software products (Word, Excel, PowerPoint).
Ability to meet internal paperwork requirements.
The Ideal Candidate will have:
Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support.
Comprehensive knowledge of related hardware and software.
Ability to use independent judgment when there are no policies or procedures in place.
Ability to apply common sense understanding and deal with problems involving multiple variables in a variety of situations.
Strong verbal and written communication skills. This is because the job involves preparing, presenting, and often defending budget proposals when presenting them to decision-makers.
Exceptional electronic spreadsheet construction skills.
Experience working in hostile and austere environments.
Experience in a forward-facing customer support role.
EDUCATION AND EXPERIENCE: BA/BS or equivalent, 5+ years of experience
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.