***Only applicants with an active Top Secret (TS) Clearance need apply***
General Dynamics Information Technology (GDIT), a leading provider of Systems Engineering, integration, IT Service Operations, and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.
GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees. Our employees consider the company to be a solid partner in their career, with an abundance of opportunities for advancement.
We are seeking a Senior Principal Systems Engineer to support the Enterprise Management Systems (EMS) solution, working with our Justice Programs team in Washington, DC. In this capacity,
The Senior Principal Systems Engineer will support the Service Operations Unit (SOU) of the Enterprise Cybersecurity Section (ECS) in the FBI Information Technology Application Data Division (ITADD). In this role, you will provide technical support, Operations and Maintenance, Administration, and implementation skills for the EMS tools and other related tools.
In this position, you will:
Recommend, lead, and implement projects to improve performance of the tools, integrate with other monitoring and management tools, migrate tool servers to new Data Center, improve processes and procedures, and perform application /software upgrades as needed.
Leverage engineering skills to support EMS tool software upgrades, configuration, enhancements, customizations, integrations and automation (e.g., tools, programs or scripts) and standards as part of the engineering initiatives for the EMS tools.
Create specialized reports as needed and requested.
Prepare or modify processes and Standard Operating Procedures for the administration, maintenance, and operations of the EMS Tools solution as required.
Provide advanced troubleshooting and resolution skills to remediate EMS tools incidents & problems, coordinating with other resolution teams as needed.
Provide administration and maintenance of EMS Tools and related components as listed below, to manage and maintain availability, health and performance at acceptable Service Levels.
Perform routine maintenance including patch management of EMS application servers, coordinating with other teams both within (i.e., IT Service Management team) and external to the SOU as required.
Create and update documentation such as but not limited to pre-install docs, “As Built Documents”, Interface control documents, operations and maintenance documents, privileged user guides, Standard Operating Procedures, test plans and reports, and requirements specifications as needed.
Training: Contractor personnel shall maintain up-to-date knowledge for both tools and operating systems as new versions are approved for use in the FBI’s environment.
Knowledge Exchange - Share knowledge with other team members, train IT staff and end users in the use of the tools including new functionality via upgrades and enhancements as needed.
Requires experience with Systems and Network management, administration & maintenance functions, tasks and procedures
A deep familiarity with Enterprise Management System (EMS) solutions
Experience with IT Operations Management (ITOM) and Network Operations Management (NOM) tools including but not limited to:
Network Node Manager
Riverbed (experience is a plus)
Ansible (experience is a plus)
SCOM (experience is a plus but not required)
Experience with other ITOM or NOM tools is a plus
Experience with ITSM CMDB tool interfaces and integrations for data feeds and discovery (desired)
ServiceNow (is a plus but not required)
Experience deploying EMS tools is a plus
Experience with instrumenting and configurating additional components and integrations including but not limited to:
ServiceNow integration (experience is a plus)
Universal Configuration Management Database (uCMDB) (experience is a plus)
Asset Manager (AM) integration (experience is a plus but not required)
Knowledge of the fundamentals of ITSM framework and certification in IT Infrastructure Library (ITIL®) v4 Foundations preferred
RHEL Linux OS v7.4 and later experience preferred
Experience with virtual environments preferred
* Experience with other related monitoring & management software tools will be considered
Customer/Work Location: FBI/ EH Bldg. – Downtown Washington, DC
Education: BA/BS degree
Overall Experience: 15+ years
POP remaining: 10 mos
This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.