ServiceNow Engineer - DC, Raleigh, or Eagan

Clearance Level
Software Engineering
Washington, District of Columbia
Eagan, Minnesota
Raleigh, North Carolina

REQ#: RQ99345

Travel Required: None
Public Trust: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on a ServiceNow Engineer joining our team to support Technical Support Services (TSS) for the United States Postal Service (USPS) activities located in Raleigh (NC), Eagan (MN), or Washington (DC).

USPS requires a ServiceNow Operation and Maintenance Support in the form of a deep understanding of the ServiceNow Platform, architecture, data, and process flows in order to ensure functionality and usability are aligned with the organization’s priorities, enabling delivery teams to do their work effectively.

At GDIT, people are our differentiator. In this role, a typical day will include:

  • Tests continuous improvement ideas to reduce expenses and/or improve efficiency.  

  • Follows and recommends IT standards (e.g., info security, audit, compliance, etc.). 

  • Assesses the technical viability of new and existing solutions and capabilities.  

  • Contributes to technical documentation, specifications, and project artifacts to deliver mature monitoring, improved resiliency, and high availability. 

  • Diagnosing and resolve application issues to ensure optimal performance and usability and providing root cause analysis with recommendations for improvements 

  • Performing daily, weekly, monthly, quarterly, and yearly operations tasks required for the ongoing functionality of the platform   


  • BA/BS (or equivalent experience), 10+ years of experience

  • Three or more years direct experience administering or developing on an enterprise class ServiceNow platform with a deep understanding of ServiceNow best practices.  

  • Four or more years direct experience in an increasingly complex enterprise information technology environment with emphasis on IT Service Management.  

  • Familiar with ITIL framework.  

  • Experience with JavaScript  

  • Experience configuring workflows 

  • Self-Starter with strong analytical, problem solving, interpersonal, and communication skills with exemplary communication ability, both written and verbal 

  • Certification as a ServiceNow System Administrator or Developer  


  • Experience with front end web technologies  

  • Experience with HTML 

  • Experience with other workflow tools  

  • Experience integrating with other systems 


  • Full-flex work week

  • 401K with company match

  • Challenging work that makes a real impact on the world around you

  • Diverse, highly collaborative teams

Please Note: The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days. 

#USPSTSS #OpportunityOwned #GDITCareers #GDITLife #WeareGDIT


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.