Senior ServiceNow Developer

Clearance Level
None
Category
Software Development
Location
Bethesda, Maryland

REQ#: RQ69600

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Regular

GDIT is seeking a ServiceNow Developer to support the National Institute of Health (NIH), Computer Information Technology (CIT) program. This ServiceNow Developer role will focus on support of NIH’s instance of ServiceNow and each stakeholder that uses this system. Daily activities will include management and configuration of ServiceNow applications and modules, product development, and some system administration tasks. As part of this role, the ideal candidate will possess an understanding of ServiceNow scripts and will be able to proficiently utilize them. This is part of a large initiative for the NIH where GDIT has the primary responsibility of supporting the centralized IT Services, Management and CDMB efforts across the enterprise using Agile and ITIL best practices.

Duties and Responsibilities:

  • Configures and Develops on the NIH’s instance of ServiceNow including routine changes or configuration adjustments as directed by the customer
  • Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations.
  • Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
  • Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases
  • Contributes to the strategic development of new platform customizations, as needed, based on customer needs
  • Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
  • Plans and manages meetings, as needed, to solicit feedback from stakeholders regarding various modules of the tool whenever change is warranted or requested
  • Assesses architecture and current system limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility 
  • Coordinates design of subsystems and total system integration
  • Act as a liaison between parties when necessary to get support from ServiceNow (the company) when local issues arise or when technical difficulties are identified
  • Aids with report configuration and maintenance and performs operational administrative tasks as needed
  • Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
  • Analyzes and resolves program support deficiencies.  Conducts independent technical investigations in systems architecture and design.  And can work independently as well as with team members to follow-through and complete assigned development tasks/projects in a professional manner.

Required Qualifications:

  • Bachelor’s degree or equivalent and a minimum of five years relevant experience
  • Minimum of three years hands-on experience developing, maintaining, and administering one or more ServiceNow instances with user bases of 5000+
  • Proficiency with technical ServiceNow components, such as business rules, client scripts, UI policies and actions, UI pages and macros; script includes, catalog items, workflows, web services, reports
  • Proficiency with two or more: SQL Query, HTML, XML, Java Script, Jelly, jQuery, Bootstrap, or Angular JS
  • Experience working with customers to understand requirements and implementing information technology solutions / initiatives / service automation
  • Experience with creating and managing technical documentation

Desired Qualifications:

  • Certifications: ServiceNow System Administrator, ServiceNow Implementation Specialist, ServiceNow Application Developer, ITIL Foundations
  • Experience working with JavaScript and Jelly to configure the aforementioned ServiceNow components
  • Experience with NIH and/or Service Portal
  • Experience with web/mobile development

Competencies:

  • Strong written and verbal communication skills
  • Highly effective teamwork and collaboration skills
  • Ability to work independently on a project, seeing it from inception to completion
  • Must possess strong organizational skills
  • Strong interpersonal skills to effectively relate to agency and customer needs

    We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.