Apple / Macintosh / ADM Systems Administrator - Active Top Secret required

Duties and Responsibilities

• Configure and maintain the client’s Apple Device Management (ADM) solution.  The current solution is JAMF supporting 250-500 end points, to configure iOS, iPadOS and macOS devices.

• Maintain a 99.99% uptime for the ADM platform.

• Provide patch management for apps and JAMF host servers (Windows 16)

• Create and administer Apple operating system installation and application packages using JAMF

• Provide COTS support and configuration knowledge in an enterprise environment of other Macintosh related applications such as Microsoft Office and Adobe products. This includes methods of packaging volume-licensed applications for deployment and repackaging non-PKG installers.

• Create and update scripts (PowerShell and Bash)

• Resolve MySQL database server issues

• Configure, test, and implement DISA STIG requirements in accordance with DoD and Federal Government IT security policies.

• Manage ticket escalations from Tier 1 engineering team

• Routine review of incidents, identifying problems and addressing them to resolution

• Implementation, administration and troubleshoot Windows and Mac operating systems

• Provide user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues

• Maintain standards, standard operating procedures (SOPs) and documentation on an ongoing basis

• Assist with planning, prioritization and execution of approved operational initiatives

• Assist with planning, prioritization, execution and documentation of client - approved change requests

• Maintain a firm understanding of the Client’s IT infrastructure

• Duties as assigned

Required Skills

• JAMF administration and support

• Mixed environment Mac OS X and Windows operating systems support and deployment

• Active Directory, DHCP, DNS, Group policy

• Firm understanding of TCP/IP network protocols and core network devices and components

• Passion for technology, teamwork, overcoming challenges and providing exceptional customer service

• Strong prioritization, problem solving, diagnosis and troubleshooting skills

• Exceptional verbal and written communication skills with confidence in front of Clients

• Self-starter, organized and detail oriented

Functional Role:   Systems Administrator - Apple Device Management

GDIT Job Code: WIW07 Systems Administrator

Responsibilities:  Configure and maintain Apple Device Management Systems in a multi-site environment. DoD 8140 compliance required.
 

Required experience ( per the RFP) : 3-8 yrs

Required certification:  DoD 8140 compliance required.

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience

Active Top Secret required

Macintosh

Mac