General Dynamics Information Technology is seeking a detail oriented, customer-focused, and motivated FDA Regulatory Subject Matter Expert with strong communication skills that is interested in becoming part of our team supporting our customers with their critical mission needs. The SME will be in a customer-facing role that works directly with some of our most distinguished customers. You will work closely with stakeholders and other product management teams nurturing long-lasting relationships and exceeding customer expectations. You’ll also be part of an agile delivery team, focused on providing high value features to our customers as they modernize both their processes and the IT implementation to support them. The individual will serve as the primary point of contact for the team, working closely with the FDA Product Owner and the larger integrated project team.
Guide project meetings and other client engagements to meet customer expectations
Participate and lead customer-facing communication
Prepare and deliver frequent updates, maintaining positive customer relationships and ensuring a positive customer journey
Manage scope ensuring customer expectations are met
Communicate difficult/sensitive information tactfully and resolve or escalate issues in a timely fashion
Understand and validates the details of deliverables as provided by project resources
Develop product roadmap with external stakeholders
Manage overall product development
Oversee analysis and documentation of customer’s business requirements and processes
Oversee planning and design of business processes; assist in formulating recommendations to improve and support business activities.
Assist in the research and assessment of business goals, objectives and needs to align information technology solutions with business initiatives
Participate in testing activities such as functional testing and user acceptance testing (UAT).
Work with the implementation team to develop releases plans
Participate in Scrum meetings to represent Product Owner and ensure cross-team collaboration and coordination of release plans
Communicate effectively with large and small project teams consisting of both technical and non-technical project stakeholders to set and manage client expectations throughout the project
Provide transparency to senior leadership and work with design, development, information security, and other product management teams
What You’ll Need:
Required Skills and Experience:
Bachelor’s degree with 8+ years of experience (or equivalent combination of education and experience)
Excellent power point and presentation skills
Desired Skills and Experience:
3+ years integrated team facilitation experience
Attribute for Success:
Strong written and verbal communication skills
Energetic, goal oriented, proactive, innovative, hardworking, and patient
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.