Field Service Technician

Field Service TechnicianDoral, FloridaTop Secret Security Clearance is requiredDiscover a career that is challenging, impactful, and mission-critical. Join our team as a Field Service Technician and make an impact on SOUTHERN COMMAND's mission. While you help us advance the mission, we’ll help advance your career.We are seeking an individual that understands importance of customer service, is familiar with troubleshooting variety of technology centric issues and has a sense of urgency. Experience performing in a help desk capacity is very helpful to an individual in this role.Description:

• Provide desk side support to resolve hardware/software incidents and requests for end user’s IT assets within DAO USSSOUTHCOM Enterprise Networks.
• Install hardware/software security and functional updates to IT systems/assets.
• Assists in the administration of cloud-based Office productivity products (including Teams, SharePoint, Outlook, etc.).
• Perform basic preventive maintenance, upgrades, and troubleshooting on COMSEC equipment; executing encryption key loads to COMSEC equipment, as required.
• Support administrative COMSEC requirements, as required.
• Execute basic cabling (fiber and copper) tasks. Including cable tipping, labeling, runs, and mapping, in accordance with industry standards.
• Conduct onsite inventories of all DAO USSOUTHCOM IT assets.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites, as required to support the Doral Headquarters Enterprise Service Desk.
• Create and/or update standard operating procedures to execute all job functions.
• Provide draft diagrams of site topology and rack elevation.
• Document all work executed in USSOUTHCOM IT ticketing system (currently Service Now). Provide user training for self-help functions in ticketing system.
• Identify and provide potential areas for improvement.  
• Maintains current knowledge of relevant technology as assigned.
• May require travel, must be open to OCONUS travel if necessary.
• Shift work may be required.

REQUIRED Education:

• BA/BS or equivalent (education requirement(s) can be waived with equal number of years of relevant experience)

MINIMUM Experience Required:

• 5+ years of experience in IT related type of setting.

REQUIRED Certifications:

• DoD 8570 Level II Certified (i.e. COMPTIA Security+)
• Current workstation administrator certification: MD-100

REQUIRED Clearance:

• Top Secret Clearance

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