Customer Service Representative - TS/SCI w/poly

Clearance Level
Top Secret SCI + Polygraph
Category
SCA
Location
McLean, Virginia

REQ#: RQ75260 Customer Service Representative - TS/SCI w/poly (Open)

Travel Required: None
Requisition Type: Regular
Job Description

The nature of work of the Operation Service (VOS) team includes: being Customer phone operators, and answering phone calls for Customer partner organizations. The CSR will give status updates or assist mission partners on access requests. They will assist mission partners resetting passwords on Sponsor network accounts, and help users with issues on all types of phones. CSR will assist users submitting requests through the Customers Products and Services Catalog. Customer Service Representatives will use mostly verbal communication, and some written via email. The VOS is has work hours of 7:00am - 4:30pm, Monday thru Friday. No hours past 1860/yr. expected. No expected travel to other buildings, locations.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.