Network Monitor/Help Desk Support

Clearance Level
Top Secret/SCI
Category
Network Engineering
Location
Langley AFB, Virginia

REQ#: RQ105953

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

Join our technology leading team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in the IT field by joining our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Airforce at Langley AFB, VA.

The Network Engineering team supports the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Specifically, you will be providing Tie-1 Network monitoring, Operational Support, and Help Desk services across a global enterprise.  

Task: Network Monitoring/Help Desk Support  Subtasks. The contractor shall:
  • Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis
  • Monitor all nodes for operational integrity
  • Respond to trouble calls
  • Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
  • Populate and examine trouble and error logs for troubleshooting and capturing metrics
  • Provide technical support to resolve the problem or escalate to the appropriate level
  • Monitor and administer network tools for troubleshooting and metrics for trends analysis
  • Log all network issues utilizing the 480 ISRW approved system of record for  problems, errors, and maintenance in such a way to easily generate reports for trend analysis
  • Provide technical support in data network planning, engineering, and design
  • Report all trouble calls upon receipt  to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
  • Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation

Knowledge, Skills and Abilities (KSAs):

  • TS/SCI Clearance
  • Shift work
  • Minimum of three (3) years’ of network operations experience
  • Possess IAT Level II - Security Plus Certification
  • Demonstrated knowledge of network monitoring tools

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.