Help Desk, Intelligence

Clearance Level
Top Secret/SCI
Help Desk
Fort Belvoir, Virginia

REQ#: RQ96676

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

Supports a 24/7 Department of Defense intelligence “Help Desk” called the Intelligence Support Center. Provides users across the international intelligence enterprise with a “one stop shop” for information sharing solutions, and assistance with access and permissions on hosted SharePoint sites. Requirements and duties include:

  • Current TS / SCI
  • Associates degree with 7 years experience in the intelligence community or a High School Diploma with 9 years experience in the intelligence community
  • Respond to customer phone calls (commercial, SIPR-VOIP, JWICS-VOIP, BICES-VOIP)
  • Respond to messages on email accounts across all networks including NIPRNet, SIPRNet, JWICS, NSANET, Stone Ghost, CENTRIXS-SWA, CENTRIXS-KOREA, and BICES
  • Maintain and Intelligence Support Center SOP
  • Provide Tier 1 technical support (i.e. password unlock/change/reset; new user account creation; managing site permissions and site manager contacts; establish requirements for new site collection requests; customize site collection and web parts; basic troubleshooting and referrals to Tier 2
  • Provide Tier 2 technical support (i.e. troubleshooting error correlation IDs with SharePoint administrators; performing ping, tracert, DNS lookup commands to troubleshoot website outages; modifying and customizing SharePoint portals using SharePoint Designer; forwarding all higher level support requests to the appropriate Government lead).
  • Perform SharePoint site collection management of multiple site collections within a 250+ site collection farm.
  • Serve as the main point of contact for SharePoint users to resolve technical or access issues.
  • Manage site permissions for SharePoint users within the multiple site collections.
  • Conduct Data Transfer Agent for the customer, facilitating mission-related cross domain requests throughout the command
  • Provide file transfer services across networks for all requesting individuals in the command, in accordance with the customer File Transfer SOP.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.