Network Operations Center Team Lead

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter.

U.S. Citizenship and background investigation is required; you must have a current clean financial background.  

Task and responsibilities in this role include, but are not limited to the following:

• Serves as the Team Lead for the Network Operations Center personnel
• Provides workflow, monitoring, and incident response oversight to the team while actively participating in continual service improvement activities
• Develops, implements, and assures compliance with operational protocols and policies
• Ensures 24x7 coverage is in place at high service quality levels
• Ensures clear and effective communication to external stakeholders and vendor partners
• Performs day to day provisioning and service management support of telecommunications facilities and services in a nationwide enterprise environment.
• Works with telecommunications providers throughout the country to coordinate the installation, repair and maintenance of infrastructure located at various CONUS facilities
• Acts as an escalation point for service related issues and is responsible for managing reported troubles, coordinating with client, vendors and technical support to ensure they are resolved in a timely manner.
• Coordinates with clients to develop service requirements and delivery intervals.
• Monitors performance of circuits and network infrastructure across the enterprise. 
• Initiates investigations of network performance anomalies and degradations; collaborates with system owners and platform teams to identify root cause and communicate key stakeholders

Perform telecommunications provisioning activities associated with enterprise wide projects, responsibilities include:

• Working with project manager(s) and project team(s) to execute tier 1 network-related tasks

• Coordinating with telecom/ISP vendor(s) regarding all aspects of service deliveries and ensuring that all vendor commitments are met

• Tracking service inventory to include scheduling, delivery and final hand-off status.

• Coordinating installation activities with the vendor, client and contractor staff responsible for service delivery and installation

• Escalating with vendor to resolve issues associated with services deliveries

• Monitors status of network service delivery to proactively identify and resolve issues in order to ensure continuity of service

To qualify, you must meet these basic qualifications: 

• BS degree & 4 years (3 years specialized) OR
• Master's & 3 years (2 years specialized) OR
• No degree & 8 years (6 years specialized)
• Must be a self-starter with a focus on process improvement and proactive monitoring and maintenance
• Strong oral and written communication skills
• Must have good customer service skills
• Workflow management via an ITSM ticketing system (e.g. Remedy, ServiceNow)
• In depth provisioning knowledge of telecommunications services, to include:

• Analog and Digital (PRI and BRI) access Services

• DSL service

• Cable Modem Services

It would be great if you also had:

• Wireless networking (WiFi) deployment experience
• Network hardware installation and configuration.

This position is not yet funded.

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General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.