The Office of the Chief Information Officer (OCIO) Service Delivery Staff (SDS), an ISO 20000 certified organization, provides information technology (IT) services for the Department of Justice. The service scope ranges from enterprise level (used by approximately forty DOJ sub organizations, referred to as “Components”, such as the Drug Enforcement Agency, United States Marshals Service, etc.) to multi-component systems to single purpose built application for an office, board, or division. Other than several enterprise systems, the primary customers are the Justice Management Division (JMD), and approximately ten Senior Leadership & Management Offices (SLO/SMOs) such as the Office of the Attorney General, or Office of Solicitor General or Office of the Pardon Attorney.
Within SDS, the SDS Application Technical Services (ATS) and Collaboration and Web Services (CWS) teams are responsible for service and solution design, and the sourcing, implementation, operations and maintenance, and ongoing continuous improvement of their services. • Application Technical Services includes full lifecycle enterprise, organizational, administrative, and Senior Management Office (SMO) applications, Remedy Information Technology Service Management (ITSM) suite, as well as programmatic support • Collaboration and Web Services include web site development and operations, including both DOJ public web sites and DOJ intranet, SharePoint, and other web tools. SDS provides the DOJ Service Desk as the central point for incident handling. All services use the DOJ Service Desk and Remedy for Tier 1-3 incident handling, problem management, and change management. SDS follows ISO 2000 process standard for service delivery, aligns to PMI PMBOK for project management, and uses agile methods for application delivery.
GDIT has a future opportunity for a Sr. Web Architect / Developer who will provide support to the ATS and CWS teams as follows: • Provide on-going operations and maintenance (O&M) support for existing services • Support the needs of JMD and SMOs with new solutions led by ATS and CWS teams • Transition new systems and customers into SDS managed services for improved delivery as part of DOJ consolidation and efficiency improvements • Replace or improve existing legacy portfolio with upgraded, cloud based systems where applicable • Continuously improve service delivery with technical and service enhancements with benefits in cost, quality, innovation, timely delivery, and customer satisfaction
Senior Web Architect/Developer • Ensures alignment of IT strategy and planning with Department goals. • Develops policies and guidelines for customer support services and manage special projects related to the delivery of IT services. • Plans for the installation and implementation of new systems and system upgrades. • Leads teams to respond to customer service problems resulting from catastrophic events. • Consults with experts to develop integrated action plans and issue technical bulletins with implementation instructions. • Develops specifications for user instruction manuals based on customers' needs. • Serves as technical authority for new or enhanced information systems software. • Assists in planning, directing and coordinating the implementation and execution of approved policies, programs and services related to IT systems. • Oversees or coordinates the preparation of testing and implementation plans. • Oversees the migration of systems to the production environment and monitor systems for stability, accuracy and performance. 24 • Coordinates the common use of core software across multiple platforms and the troubleshooting procedures for related applications. • Performs feasibility studies in order to develop information systems that meet customer requirements. • Serves as senior expert on the application of system architecture modeling tools in the architectural planning process. • Manages network rights and agency
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GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.